Your privacy is important to us. It is carolinevrauwdeunt.com’s policy to respect your privacy regarding any information we may collect from you across our website, https://carolinevrauwdeunt.com.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifiable information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
Who is the controller of your personal data?
The Dutch company, ANDRS Projects Europe B.V.(“ANDRS”), is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Companies register: Kamer van Koophandel
Company registration number: 54057655
Authorised representative: Caroline Vrauwdeunt
VAT registration number: VAT NO. NL8511.38.664.B01
Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.
For transfers outside the EEA, ANDRS will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.
Who can access your data?
Your data may be shared within the ANDRS company and its subcontractors. We never pass on, sell or swap your data for marketing purposes to third parties outside ANDRS.
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. We will give you access to any Personal Information we hold about you within 30 days of any request for that information. You may request to access, correct, amend or delete information we hold about you by contacting us here. There is no charge for an individual to access or update their Personal Information.
Right to portability:
Whenever ANDRS processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the data is incorrect, including the right to have incomplete personal data completed.
If you have carolinevrauwdeunt.com account, you can edit your personal data under your account pages.
Right to erasure:
You have the right to erase any personal data processed by ANDRS at any time except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with ANDRS, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on ANDRS’s legitimate interest. ANDRS will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing emails
* by editing the settings of your account
Right to restriction:
You have the right to request that ANDRS restricts the process of your personal data under the following circumstances:
* if you object to a processing based on ANDRS’s legitimate interest, ANDRS shall restrict all processing of such data pending the verification of the legitimate interest.
* if you have claim that your personal data is incorrect, ANDRS must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if ANDRS no longer needs the personal data but it is required by you to defend legal claims.
Right to complain with a supervisory authority:
If you consider ANDRS to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.
Updates to our Privacy Policy:
We may need to update our Privacy Policy. The latest version of the Privacy Policy is always available on our website. We will communicate any material changes to the Privacy Policy, for example the purpose of why we use your personal data, the identity of the Controller or your rights.
ONLINE PURCHASE
Why do we use your personal data?
We will use your personal data to manage your purchase online at carolinevrauwdeunt.com by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.
What types of personal data do we process?
We will process the following categories of personal data:
* contact information such as name, address, email address and telephone number
* payment information and payment history
* credit information
* order information
If you have a carolinevrauwdeunt.com account, we will also process your personal data submitted in relation to the account such as:
* account or membership ID
* shopping history
Who has access to your personal data?
Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for ANDRS to fulfil the service of managing and delivering the order to you.
How long do we save your data?
We will keep your data as long as you are an active customer.
Automated decision making:
When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to express your point of view and to contest the decision with a member of staff.
DIRECT MARKETING
Why do we use your personal data?
We will use your personal data to manage your purchase online at carolinevrauwdeunt.com by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
Why do we use your personal data?
We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.
In order to optimise your experience of carolinevrauwdeunt.com we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.
What types of personal data do we process?
We will process the following categories of personal data
* contact information such as e-mail address, telephone number and post code
* if you want updates from our kids collection (if you choose to provide that information to us)
* gender (if you choose to provide that information to us)
*what products and offers you have clicked on
If you have a carolinevrauwdeunt.com account we will also process your personal data submitted in relation to the account such as
* name
* address
* age
* shopping history
* how you navigated and clicked through our site
Who has access to your personal data?
Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.
We never pass on, sell or swap your data for marketing purposes to third parties outside the ANDRS.
What is the legal ground to process your personal data?
The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, that will be sent to you based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.
When you do so, carolinevrauwdeunt.com won’t be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing post
* by editing the settings of your carolinevrauwdeunt.com account
How long do we save your data?
We will keep your data for direct marketing until you withdraw your consent.
CAROLINEVRAUWDEUNT.COM ACCOUNT
Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at carolinevrauwdeunt.com.
We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.
Furthermore, we will enable you to save items in your shopping bag, offer you size recommendations and enable you to rate and review the products you’ve purchased from uIn order to provide you with relevant product recomendations carolinevrauwdeunt.com will process your navigation and browsing on our digtal platforms (including website and app), your shopping history and product reviews as well as the data you submitted to us through your account.
What types of personal data do we collect?
We will always process your e-mail address and password that you submit to us when you sign up for a carolinevrauwdeunt.com account.
We will process following categories of personal data if you choose to provide it to us:
* contact information such as name, address, telephone number
* date of birth
* gender
* country
* account settings
* encrypted payment card information
We will process the following categories of personal data if you make a purchase
* order history
* delivery information
* payment history
We will also process the following categories of personal data connected to your cookies
* click history
* navigation and browsing history
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.
What is the legal ground to process your personal data?
The processing of your personal data for your account is based on your consent when you create your carolinevrauwdeunt.com account.
The processing of your personal data provide you with relevant product information is based on our legitimate interest.
Your right to withdraw your consent:
You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and carolinevrauwdeunt.com will not be able to provide you with the services mentioned above.
How long do we save your data?
We will keep your data for as long as you have an active carolinevrauwdeunt.com account.
You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.
We will consider you an inactive account owner if you haven’t
* opened an e-mail within 1 year,
* not placed any orders within 3 years or
* not logged in within 2 years
After your account has been terminated your data will be deleted.
Your right to object to processing of your data:
You have the right to object to processing of your personal data that is based on ANDRS’s legitimate interest by contacting us here. There is no charge for an individual to access or update their Personal Information. Your account will then be deleted and we will not be able to carry out our services to you.
CUSTOMER SERVICE
Why do we use your personal data?
We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, our chat function, telephone and through social media.
We may also contact you if there is a problem with your order.
What types of personal data do we process?
We will process any data you provide to us, including the following categories
* contact information such as name, address, e-mail address and telephone number
* birth date
* payment information and payment history
* credit information
* order information
* account or member number
* all correspondance in the matter
Who has access to your personal data?
Data that is forwarded to third parties, is only used to provide you with the services mentioned above.
What is the legal ground to process your personal data?
The processing of your personal data is based on ANDRS’s legitimate interest.
How long do we keep your data?
We will keep your data for at least 100 days for telephone and e-mails logs and correspondence between 12 and 24 months for case management.
Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data that is based on ANDRS’s legitimite interest. ANDRS will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
FULFILMENT OF LEGAL OBLIGATIONS
Why do we use your personal data?
We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.
This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.
What types of personal data do we process?
We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date
Who has access to your personal data?
Your data will be shared within ANDRS and sub-contractors.
We will share your personal data with IT companies that provide book-keeping system solutions.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for ANDRS to fulfil its legal obligation.
How long do we save your data?
We will save your data in compliance with the book-keeping rules of the Netherlands.
This policy is effective as of 29 September 2019 and was updated on December 16, 2019
